Shop Policies

Make things better:  I appreciate your business and that you have selected my artwork for your walls among the many choices you have.  If you encounter any issues or problems, contact me thru Goimagine and receive a response within 24 hours.  In most cases, I can fix the issue immediately. 

Return policy for matted prints and individual paper prints:

Refunds will only be issued within 30 days of shipment delivery, minus all shipping costs, upon return of item/items in original condition.  Return shipping is at the customer's expense.

Return policy for Canvas, Aluminum or Framed photographs:  For these types of custom photographs returns are not available since they are made to order. 

Cancellation Policy for Canvas, Aluminum and Framed photographs:  These types of photographs cannot be canceled once the custom photograph is started to be produced even if the product is not yet completed or shipped out.  The customer can contact the store to see if cancellation is possible if the creation of the customized product has not been started yet.

Product arrives damaged or defective (All products):  Notify the store of a damaged or defective product within 7 days of arrival for Return Merchandise Authorization.  A replacement will be sent when the item is returned. 

Shipping:  Most items ship out in 1 - 3 days.  Canvas and framed photographs ship out in 4-5 days.

Contact Email:  This contact method will support sending attachments or images.