General Problems: I appreciate your business and that you have selected my artwork for your walls among the many choices you have. If you encounter any issues or problems, I ask that you contact me personally before you leave feedback. In most cases, I can fix the issue immediately. You may contact me thru goimagine and receive a response within 24 hours.
Return policy for matted prints and individual paper prints:
Refunds will only be issued within 30 days of shipment delivery, minus all shipping costs and up to a 20% restocking fee, upon return of item/items in original condition and in original packaging, including the Certificate of Authenticity. Damage fees will be assessed up to 50% for damaged returns. Return shipping is at customer's expense. Items are carefully evaluated prior to refunds being issued and restocking/damage fees allow for recovery such as labor costs, shipping supplies and selling fees.
Return policy for gallery wrapped canvas photographs: For gallery wrapped canvas photographs of all sizes, returns are not available. This return policy is because all gallery wrapped canvas prints are custom made to order. In special situations in which the gallery wrapped canvas photographs are authorized to be returned, the return restocking or damage fees listed above will apply.
Cancellation Policy for gallery wrapped canvas photographs: For gallery wrapped canvas photographs of all sizes, orders cannot be canceled once the customized product is started to be produced even if the product is not yet completed or shipped out. The customer can contact the store to see if cancellation for gallery wrapped canvas photographs is possible if the creation of the customized product has not been started yet.
Product arrives damaged or defective (All products): Notify store of a damaged or defective product within 7 days of arrival so a replacement can be sent. A photo of both the damaged/defective area of the photograph and a photo of any box damage can be emailed to the seller using email listed below. These emailed photographs may be sufficient so the customer does not need to send the product back to get a replacement of the same product.
Contact the seller if you have any questions on taking pictures of damaged areas. The store can request that the product to be sent back for inspection before a replacement of the same product is sent again. Do not send the product back without a Return Merchandise Authorization. There is no restocking fee for damaged or defective returns.
Shipping: Most items ship out in 1 - 3 days. Canvas and framed photographs ship out in 4-5 days.
Contact Email: firstname.lastname@example.org This contact method will support sending attachments or images